REFUND Policy
REFUND Policy
REFUND Policy
Effective Date: 8 August, 2026
Last Updated: 8 August, 2026
OVERVIEW
Kapscape provides creative photography and visual content services. Because every project involves significant time, planning, and preparation before and during the session, refunds are governed by the circumstances under which a request is made. This policy outlines exactly when refunds apply, when they do not, and how to request one.
By making a payment through any Kapscape payment link, you agree to this Refund Policy.
Kapscape provides creative photography and visual content services. Because every project involves significant time, planning, and preparation before and during the session, refunds are governed by the circumstances under which a request is made. This policy outlines exactly when refunds apply, when they do not, and how to request one.
By making a payment through any Kapscape payment link, you agree to this Refund Policy.
DEPOSITS
All deposits paid to secure a booking are non-refundable under any circumstances. A deposit represents Kapscape's commitment to hold your date and begin pre-production work on your project, including research, planning, and communication. This work begins at the time of booking, regardless of when the session is scheduled.
All deposits paid to secure a booking are non-refundable under any circumstances. A deposit represents Kapscape's commitment to hold your date and begin pre-production work on your project, including research, planning, and communication. This work begins at the time of booking, regardless of when the session is scheduled.
Cancellations by the Client
If you need to cancel a confirmed booking, the following applies:
More than 14 days before the session date The deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of the session date 50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of the session date or no-show 100% of the total project fee is retained. No refund will be issued.
If you need to cancel a confirmed booking, the following applies:
More than 14 days before the session date The deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of the session date 50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of the session date or no-show 100% of the total project fee is retained. No refund will be issued.
Cancellations by Kapscape
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including any deposit, within 7 to 10 business days. Kapscape will make every reasonable effort to offer an alternative date before proceeding with a refund.
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including any deposit, within 7 to 10 business days. Kapscape will make every reasonable effort to offer an alternative date before proceeding with a refund.
Delivered Work
Once final images or video content have been delivered to the client, no refund will be issued. Creative services are non-returnable by nature. Concerns about delivered work should be raised within 14 days of delivery, as outlined below.
Once final images or video content have been delivered to the client, no refund will be issued. Creative services are non-returnable by nature. Concerns about delivered work should be raised within 14 days of delivery, as outlined below.
Quality Concerns
If you believe the delivered work does not meet the scope or standard agreed upon at the time of booking, please contact hello@kapscape.com within 14 days of delivery with specific details of your concern.
Kapscape will review all quality concerns in good faith. If the concern is found to be valid and within Kapscape's responsibility, one of the following resolutions will be offered at Kapscape's discretion:
A complimentary reshoot or re-edit of the specific deliverables in question
A partial credit toward a future Kapscape session
Refunds are not issued for subjective differences in creative preference, changes in brief after the session, or expectations that were not communicated before the shoot.
If you believe the delivered work does not meet the scope or standard agreed upon at the time of booking, please contact hello@kapscape.com within 14 days of delivery with specific details of your concern.
Kapscape will review all quality concerns in good faith. If the concern is found to be valid and within Kapscape's responsibility, one of the following resolutions will be offered at Kapscape's discretion:
A complimentary reshoot or re-edit of the specific deliverables in question
A partial credit toward a future Kapscape session
Refunds are not issued for subjective differences in creative preference, changes in brief after the session, or expectations that were not communicated before the shoot.
Force Majeure
If a session cannot proceed due to circumstances beyond either party's control, including but not limited to extreme weather, natural disasters, serious illness, or government restrictions, Kapscape will offer a full reschedule at no additional cost. If rescheduling is not possible, amounts paid beyond the non-refundable deposit will be refunded.
If a session cannot proceed due to circumstances beyond either party's control, including but not limited to extreme weather, natural disasters, serious illness, or government restrictions, Kapscape will offer a full reschedule at no additional cost. If rescheduling is not possible, amounts paid beyond the non-refundable deposit will be refunded.
Payment Errors and Duplicate Charges
If you believe you have been charged incorrectly or charged more than once, please contact hello@kapscape.com immediately with your payment reference number. Kapscape will investigate and, if a payment error is confirmed, initiate a correction or refund through Cashfree Payments within 7 to 10 business days.
For technical issues related to the payment gateway itself, you may also contact Cashfree directly at https://www.cashfree.com/contact-us/.
If you believe you have been charged incorrectly or charged more than once, please contact hello@kapscape.com immediately with your payment reference number. Kapscape will investigate and, if a payment error is confirmed, initiate a correction or refund through Cashfree Payments within 7 to 10 business days.
For technical issues related to the payment gateway itself, you may also contact Cashfree directly at https://www.cashfree.com/contact-us/.
Refund Processing
All approved refunds are processed through Cashfree Payments back to the original payment method. Processing times after approval are typically:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
Kapscape is not responsible for delays caused by your bank or payment provider once the refund has been initiated from our end.
All approved refunds are processed through Cashfree Payments back to the original payment method. Processing times after approval are typically:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
Kapscape is not responsible for delays caused by your bank or payment provider once the refund has been initiated from our end.
How to Request a Refund
To request a refund or raise a concern, write to:
Email: hello@kapscape.com Subject Line: Refund Request — [Your Name] — [Session Date or Project Name]
Please include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days.
To request a refund or raise a concern, write to:
Email: hello@kapscape.com Subject Line: Refund Request — [Your Name] — [Session Date or Project Name]
Please include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days.
Governing Law
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. For any unresolved disputes, the exclusive jurisdiction of Indian courts applies.
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. For any unresolved disputes, the exclusive jurisdiction of Indian courts applies.
For questions about this policy, contact hello@kapscape.com