CANCELLATION Policy
CANCELLATION Policy
CANCELLATION Policy
Effective Date: 8 August, 2026
Last Updated: 8 August, 2026
OVERVIEW
Every Kapscape project involves research, planning, and preparation that begins well before the session date. This policy exists to be fair to both sides. It protects your booking and ensures Kapscape can continue delivering the quality of work each project deserves.
Please read this before confirming a booking.
Every Kapscape project involves research, planning, and preparation that begins well before the session date. This policy exists to be fair to both sides. It protects your booking and ensures Kapscape can continue delivering the quality of work each project deserves.
Please read this before confirming a booking.
Cancellations by You
More than 14 days before your session
Your deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of your session
50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of your session or no-show
100% of the total project fee is retained. No refund is issued.
More than 14 days before your session
Your deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of your session
50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of your session or no-show
100% of the total project fee is retained. No refund is issued.
Rescheduling
One reschedule is permitted at no additional cost, provided the request is made at least 7 days before the original session date and is subject to Kapscape's availability.
A second reschedule request, or any request made within 7 days of the session, will be treated as a cancellation and subject to the cancellation terms above. The rescheduled session will then be booked as a new project.
One reschedule is permitted at no additional cost, provided the request is made at least 7 days before the original session date and is subject to Kapscape's availability.
A second reschedule request, or any request made within 7 days of the session, will be treated as a cancellation and subject to the cancellation terms above. The rescheduled session will then be booked as a new project.
Cancellations by Kapscape
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including the deposit, within 7 to 10 business days. Kapscape will offer an alternative date before initiating a refund wherever possible.
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including the deposit, within 7 to 10 business days. Kapscape will offer an alternative date before initiating a refund wherever possible.
Force Majeure
If a session cannot proceed due to circumstances beyond either party's control, including extreme weather, serious illness, natural disaster, or government restrictions, Kapscape will offer a full reschedule at the earliest available date at no additional cost. If rescheduling is not mutually possible, amounts paid beyond the non-refundable deposit will be refunded.
If a session cannot proceed due to circumstances beyond either party's control, including extreme weather, serious illness, natural disaster, or government restrictions, Kapscape will offer a full reschedule at the earliest available date at no additional cost. If rescheduling is not mutually possible, amounts paid beyond the non-refundable deposit will be refunded.
How to Cancel or Reschedule
Write to hello@kapscape.com with the subject line:
Cancellation — [Your Name] — [Session Date] or Reschedule Request — [Your Name] — [Session Date]
Include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days. Cancellations are effective from the date and time your email is received, not from the date of our reply.
Write to hello@kapscape.com with the subject line:
Cancellation — [Your Name] — [Session Date] or Reschedule Request — [Your Name] — [Session Date]
Include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days. Cancellations are effective from the date and time your email is received, not from the date of our reply.
Refund Processing
All refunds are processed through Cashfree Payments back to your original payment method. Typical timelines after approval:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
All refunds are processed through Cashfree Payments back to your original payment method. Typical timelines after approval:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
This policy is governed by the laws of India. For any questions, contact hello@kapscape.com