CANCELLATION & REFUND Policy
CANCELLATION & REFUND Policy
CANCELLATION & REFUND Policy
Effective Date: 8 August, 2026
Last Updated: 8 August, 2026
OVERVIEW
Every Kapscape project involves research, planning, and preparation that begins well before the session date. This policy exists to be fair to both sides. It protects your booking and ensures Kapscape can continue delivering the quality of work each project deserves.
Please read this before confirming a booking.
Every Kapscape project involves research, planning, and preparation that begins well before the session date. This policy exists to be fair to both sides. It protects your booking and ensures Kapscape can continue delivering the quality of work each project deserves.
Please read this before confirming a booking.
Cancellations by You
More than 14 days before your session
Your deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of your session
50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of your session or no-show
100% of the total project fee is retained. No refund is issued.
More than 14 days before your session
Your deposit is non-refundable. Any balance paid beyond the deposit will be refunded in full within 7 to 10 business days.
Within 14 days of your session
50% of the total project fee is retained by Kapscape. Any amount paid beyond this will be refunded within 7 to 10 business days.
Within 48 hours of your session or no-show
100% of the total project fee is retained. No refund is issued.
Rescheduling
One reschedule is permitted at no additional cost, provided the request is made at least 7 days before the original session date and is subject to Kapscape's availability.
A second reschedule request, or any request made within 7 days of the session, will be treated as a cancellation and subject to the cancellation terms above. The rescheduled session will then be booked as a new project.
One reschedule is permitted at no additional cost, provided the request is made at least 7 days before the original session date and is subject to Kapscape's availability.
A second reschedule request, or any request made within 7 days of the session, will be treated as a cancellation and subject to the cancellation terms above. The rescheduled session will then be booked as a new project.
Cancellations by Kapscape
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including the deposit, within 7 to 10 business days. Kapscape will offer an alternative date before initiating a refund wherever possible.
If Kapscape cancels a confirmed booking for any reason within our control, you will receive a full refund of all amounts paid, including the deposit, within 7 to 10 business days. Kapscape will offer an alternative date before initiating a refund wherever possible.
Delivered Work
Once final images or video content have been delivered to the client, no refund will be issued. Creative services are non-returnable by nature. Concerns about delivered work should be raised within 14 days of delivery, as outlined below.
Once final images or video content have been delivered to the client, no refund will be issued. Creative services are non-returnable by nature. Concerns about delivered work should be raised within 14 days of delivery, as outlined below.
Quality Concerns
If you believe the delivered work does not meet the scope or standard agreed upon at the time of booking, please contact hello@kapscape.com within 14 days of delivery with specific details of your concern.
Kapscape will review all quality concerns in good faith. If the concern is found to be valid and within Kapscape's responsibility, one of the following resolutions will be offered at Kapscape's discretion:
A complimentary reshoot or re-edit of the specific deliverables in question
A partial credit toward a future Kapscape session
Refunds are not issued for subjective differences in creative preference, changes in brief after the session, or expectations that were not communicated before the shoot.
If you believe the delivered work does not meet the scope or standard agreed upon at the time of booking, please contact hello@kapscape.com within 14 days of delivery with specific details of your concern.
Kapscape will review all quality concerns in good faith. If the concern is found to be valid and within Kapscape's responsibility, one of the following resolutions will be offered at Kapscape's discretion:
A complimentary reshoot or re-edit of the specific deliverables in question
A partial credit toward a future Kapscape session
Refunds are not issued for subjective differences in creative preference, changes in brief after the session, or expectations that were not communicated before the shoot.
Force Majeure
If a session cannot proceed due to circumstances beyond either party's control, including extreme weather, serious illness, natural disaster, or government restrictions, Kapscape will offer a full reschedule at the earliest available date at no additional cost. If rescheduling is not mutually possible, amounts paid beyond the non-refundable deposit will be refunded.
If a session cannot proceed due to circumstances beyond either party's control, including extreme weather, serious illness, natural disaster, or government restrictions, Kapscape will offer a full reschedule at the earliest available date at no additional cost. If rescheduling is not mutually possible, amounts paid beyond the non-refundable deposit will be refunded.
Payment Errors and Duplicate Charges
If you believe you have been charged incorrectly or charged more than once, please contact hello@kapscape.com immediately with your payment reference number. Kapscape will investigate and, if a payment error is confirmed, initiate a correction or refund through Cashfree Payments within 7 to 10 business days.
For technical issues related to the payment gateway itself, you may also contact Cashfree directly at https://www.cashfree.com/contact-us/.
If you believe you have been charged incorrectly or charged more than once, please contact hello@kapscape.com immediately with your payment reference number. Kapscape will investigate and, if a payment error is confirmed, initiate a correction or refund through Cashfree Payments within 7 to 10 business days.
For technical issues related to the payment gateway itself, you may also contact Cashfree directly at https://www.cashfree.com/contact-us/.
How to Cancel or Reschedule
Write to hello@kapscape.com with the subject line:
Cancellation — [Your Name] — [Session Date] or Reschedule Request — [Your Name] — [Session Date]
Include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days. Cancellations are effective from the date and time your email is received, not from the date of our reply.
Write to hello@kapscape.com with the subject line:
Cancellation — [Your Name] — [Session Date] or Reschedule Request — [Your Name] — [Session Date]
Include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days. Cancellations are effective from the date and time your email is received, not from the date of our reply.
Refund Processing
All approved refunds are processed through Cashfree Payments back to the original payment method. Processing times after approval are typically:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
Kapscape is not responsible for delays caused by your bank or payment provider once the refund has been initiated from our end.
All approved refunds are processed through Cashfree Payments back to the original payment method. Processing times after approval are typically:
UPI: 1 to 3 business days
Debit or Credit Card: 5 to 10 business days
Net Banking: 3 to 5 business days
Kapscape is not responsible for delays caused by your bank or payment provider once the refund has been initiated from our end.
How to Request a Refund
To request a refund or raise a concern, write to:
Email: hello@kapscape.com Subject Line: Refund Request — [Your Name] — [Session Date or Project Name]
Please include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days.
To request a refund or raise a concern, write to:
Email: hello@kapscape.com Subject Line: Refund Request — [Your Name] — [Session Date or Project Name]
Please include your booking reference or payment confirmation number. All requests are acknowledged within 2 business days.
Governing Law
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. For any unresolved disputes, the exclusive jurisdiction of Indian courts applies.
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. For any unresolved disputes, the exclusive jurisdiction of Indian courts applies.
This policy is governed by the laws of India. For any questions, contact hello@kapscape.com